Frequently Asked Questions - FAQs

Yes, we provide same-day flower delivery across Greater Boston and several surrounding communities, including Cambridge, Somerville, Belmont, Watertown, Medford, Winchester, Charlestown, Boston, Brighton, and Brookline. To guarantee same-day delivery, please place your order before 1:00 PM Monday through Saturday and 12:00 PM on Sunday. Service Area: Fully serving Cambridge, Somerville, Belmont, Watertown, Medford, Winchester, Charlestown, Boston, Brighton, and Brookline. Weekend Delivery: Yes! We deliver 7 days a week, offering full Sunday flower delivery services. Late Orders: Orders placed after the 1:00 PM (Mon-Sat) or 12:00 PM (Sun) cut-offs will be scheduled for the next delivery day.

Delivery fees vary by location and distance, ranging from $15 to $18 across our Greater Boston service area. You will see the exact cost for your specific ZIP code at checkout. Our flat-rate delivery zones are structured as follows: $15 Delivery Zone: Cambridge, Somerville, Belmont, Watertown, Medford, and Winchester. $18 Delivery Zone: Boston, Brighton, Brookline, and Charlestown.

Yes! You can order online anytime at cambridgeflorist.com or by phone at (617) 876-1000 during our business hours (Mon-Fri 8:00 AM-6:00 PM, Sat 9:00 AM-4:00 PM, Sun 9:00 AM-1:00 PM).

We accept major credit and debit cards, Apple Pay, Google Pay, Link, bank account payments, and Afterpay for online purchases. If you are placing an order in-store or over the phone, we accept Apple Pay, major credit cards, cash, and checks.

Yes, we love creating custom designs! You can specify your preferred flowers, color palette, or design style during checkout or when placing a phone order. While seasonal shifts, weather, and market availability mean we cannot always guarantee a 100% match for every single stem, our expert florists will work closely with your preferences to match your desired aesthetic. How to Submit Your Custom Request? Online Checkout: Use the "Special Instructions" or "Designer Notes" field during online checkout to list your color and flower choices. In-Store & Phone: Speak directly with our design team to discuss specific seasonal availability and container options. Reference Photos: For major events or highly specific milestones, feel free to email us inspiration images before placing your order at coadyflorist1@gmail.com

If the recipient isn’t home, our driver will either leave the flowers in a safe, sheltered spot or arrange a re-delivery at a later time. We always prioritize the freshness of your arrangement and the security of the delivery location. If our driver finds a safe, weather-protected spot—such as a covered porch, a leasing office, or with a building doorman. We will leave the flowers there. Our team will then immediately call, text, or leave a physical delivery tag for the recipient so they know exactly where to find their surprise. However, if there is no safe location, or if the extreme local weather poses a threat to the blooms, we will not leave them behind. Because flowers are highly sensitive living products, we never leave arrangements exposed to direct summer heat above 85°F or freezing New England winter temperatures at or below 35°F. In these situations, our driver will safely transport the flowers back to our shop in a climate-controlled vehicle. We will then contact either the sender or the recipient to schedule a convenient re-delivery time or arrange a shop pickup.

Yes, we deliver flowers directly to hospitals, corporate offices, and event venues throughout Cambridge and the Greater Boston area. In addition to residential home deliveries, our team routinely services major local medical centers, business parks, and private event spaces. To ensure your arrangement arrives safely and reaches the correct person, please provide the complete delivery address along with any specific location notes during your checkout process. For hospital flower deliveries, we highly recommend including the recipient's full name, the specific hospital building or pavilion, and the room number, if available. Please note that some specialized hospital wards, such as Intensive Care Units (ICU), have strict health protocols and may not accept live floral arrangements. In those instances, our delivery drivers will coordinate directly with the hospital's main reception desk, nursing station, or security desk to follow their exact internal drop-off procedures. For corporate offices, university campuses, and public event venues, please specify whether the flowers should be left at the front desk, with a building concierge, or at a main security checkpoint. Providing a direct phone number for either the recipient or a designated on-site contact person ensures our drivers can swiftly resolve any building access issues.

Yes, you can absolutely include add-ons like balloons, candles, greeting cards, succulent plants, and teddy bears to personalize your floral arrangement or bouquet. We offer a curated collection of small gifts, treats, and keepsakes designed to elevate your floral gift for any special occasion. When shopping online, you will see a full list of available premium add-ons displayed directly on each flower arrangement's product page and again during your checkout process. Our popular flower delivery add-on options include handwritten custom greeting cards, premium scented candles, celebratory helium balloons, soft plush teddy bears, and long-lasting mini succulent plants that serve as a wonderful keepsake long after the flowers fade. Celebration Balloons: Mylar and latex balloons tailored for birthdays, anniversaries, congratulations, or get-well-soon wishes. Gourmet Chocolates: Premium, gift-boxed Russell Stover chocolates that add a delicious, sweet touch to any romantic arrangement, holiday centerpiece, or birthday bouquet. Scented Candles: Premium, hand-poured, long-lasting candles from a local artisan that pair beautifully with fresh blooms to create a relaxing home atmosphere. Custom Greeting Cards: Handwritten card options to ensure your personalized, heartfelt message is delivered directly with the flowers. Succulent Plants: Miniature, easy-to-care-for potted succulents that serve as a lasting keepsake long after the flowers fade. Plush Teddy Bears: Soft, high-quality stuffed animals that add a comforting touch to romantic bouquets, newborn baby arrangements, or get-well gifts.

To make your flowers last longer, trim the stems at an angle, place them in clean water with flower food, and keep the arrangement in a cool spot away from direct sunlight. Taking these simple steps will significantly extend the life and vibrancy of your fresh floral bouquet. Hand-wrapped bouquet: When your delivery arrives, start by preparing a clean vase filled with cool or room-temperature water. Mix in the packet of floral food provided with your arrangement, as this delivers vital nutrients while keeping bacteria from growing in the water. Before placing the flowers in the vase, use sharp shears or a knife to trim at least one inch off the bottom of each stem at a 45-degree angle. Trimming on an angle prevents the stems from sitting flat against the bottom of the vase, allowing them to hydrate much more efficiently. Be sure to strip away any leaves that fall below the water line, as submerged foliage will rot quickly and shorten the lifespan of your blooms. Vase arrangement: To maintain their freshness over the coming days, change the water completely and re-trim the stems every two days. The environment where you display your flowers is just as critical as their hydration. Keep your arrangement in a cool room completely away from direct sunlight, heating vents, air conditioners, and drafty windows. Additionally, keep your flowers away from fresh fruit bowls; ripening fruits like bananas and apples release ethylene gas, an aging hormone that will cause your delicate flower petals to wilt and drop prematurely.

What sets Coady Florist apart is our absolute dedication to care in every detail: from sourcing fresh, premium-quality blooms to crafting thoughtful, artisan designs and offering a wide online selection. As a premier florist serving Cambridge and the Greater Boston area, we are committed to elevating both your everyday moments and life's biggest milestones with breathtaking floral artistry. Our experienced design team specializes in creating stunning, custom arrangements for major holidays—including Valentine’s Day, Mother’s Day, Thanksgiving, and Christmas—ensuring your seasonal celebrations are beautifully memorable. However, our expertise does not stop at holiday celebrations. We offer an extensive, year-round catalog that ranges from vibrant everyday birthday bouquets and thoughtful sympathy arrangements to fully custom floral designs for high-end weddings and corporate events. At Coady Florist, we believe that every arrangement should be as unique as the person receiving it. That is why we offer complete design personalization. If you have a specific vision in mind, simply tell us your favorite flowers, preferred color palettes, or desired design aesthetic, and our florists will bring it to life. By combining exceptional local delivery logistics across Cambridge with floral styling and unmatched stem freshness, we ensure that every gift you send makes a lasting, beautiful impression.

Yes, you can absolutely add a personalized message, a physical card, or even a video message to your flower order to make your floral delivery extra special. We believe a heartfelt message is the perfect finishing touch to any fresh arrangement or gift bouquet. When shopping online on our website, you will find a dedicated field during the checkout process where you can easily type in your custom note. We will beautifully print or handwrite your message onto a premium enclosure card and secure it directly to your flowers so it arrives safely. For an even more memorable and modern touch, we also offer an innovative digital video message option. During checkout, you can use our secure form to upload a short, personal video from your phone or computer. We will generate a unique, private QR code and print it directly onto your physical greeting card. When the recipient receives their flowers, they can simply scan the QR code with their smartphone camera to watch your personalized video greeting instantly.

Yes, we offer a flexible flower subscription service that delivers fresh, premium blooms straight to your door on a recurring schedule. It is the perfect choice for treating yourself, keeping your home or business beautifully decorated, or gifting ongoing joy to a loved one without the hassle of re-ordering each time. Setting up your subscription is simple and fully customizable on our dedicated flower subscriptions page. You can choose a budget that fits your needs, select your first delivery date, and pick the delivery frequency that works best for you. We offer flexible options including weekly, bi-weekly (every two weeks), monthly, quarterly, or yearly deliveries. Every subscription arrangement is uniquely crafted by our expert designers using the freshest seasonal flowers available in our shop. You retain full control over your account, allowing you to easily adjust your delivery schedule, pause your service if you go on vacation, or cancel your subscription at any time directly through our website.

Yes, you can change or cancel your flower order, provided you notify us at least 24 hours before the scheduled delivery date. Because we source fresh blooms and custom-design each arrangement specifically for you, we cannot accept cancelations or modifications once an order has already been crafted or loaded onto our delivery trucks. To request a change—such as updating the recipient's delivery address, altering the card message, or rescheduling the delivery date—please call our shop directly during normal business hours. For major holidays like Valentine's Day or Mother's Day, we highly recommend submitting any changes 48 hours in advance due to our high volume of deliveries across Cambridge and the Greater Boston area. Call 617-876-1000

In the event of severe New England weather, blizzards, or unsafe road conditions, your flower delivery may be rescheduled to the next available safe day. At Coady Florist, the safety of our delivery drivers and the preservation of your delicate flowers are our top priorities. If local authorities issue driving travel advisories or if temperatures drop to unsafe, freezing levels, we will temporarily pause our delivery operations. If your order is affected by a weather delay, we will immediately contact either the sender or the recipient via phone or text to arrange an alternative delivery window or shop pickup as soon as conditions clear.

Yes, we provide specialized delivery services for sympathy and funeral arrangements directly to funeral homes, churches, and celebration-of-life venues throughout Greater Boston. When ordering funeral flowers, please specify the name of the deceased, the name of the funeral home or house of worship, and the exact start time of the service at checkout. Our delivery team coordinates directly with local funeral directors to ensure that your standing sprays, wreaths, or casket tributes are delivered and beautifully set up at least one hour before the public visitation or service begins.

Yes, we provide comprehensive corporate floral services, including weekly front-desk arrangements, corporate event styling, and employee milestone gifts. We partner with offices, hotels, restaurants, and retail spaces across Cambridge and Boston to keep their public spaces looking vibrant and welcoming with fresh, seasonal designs. We offer convenient corporate billing options, customizable delivery schedules, and dedicated account management. If your business is interested in setting up a recurring corporate account or needs custom florals for an upcoming gala or meeting, please contact our team directly via phone (617-876-1000) or email (coadyflorist1@gmail.com) to discuss your needs.

Yes, we provide same-day flower delivery across Greater Boston and several surrounding communities, including Cambridge, Somerville, Belmont, Watertown, Medford, Winchester, Charlestown, Boston, Brighton, and Brookline. To guarantee same-day delivery, please place your order before 1:00 PM Monday through Saturday and 12:00 PM on Sunday. Service Area: Fully serving Cambridge, Somerville, Belmont, Watertown, Medford, Winchester, Charlestown, Boston, Brighton, and Brookline. Weekend Delivery: Yes! We deliver 7 days a week, offering full Sunday flower delivery services. Late Orders: Orders placed after the 1:00 PM (Mon-Sat) or 12:00 PM (Sun) cut-offs will be scheduled for the next delivery day.

Delivery fees vary by location and distance, ranging from $15 to $18 across our Greater Boston service area. You will see the exact cost for your specific ZIP code at checkout. Our flat-rate delivery zones are structured as follows: $15 Delivery Zone: Cambridge, Somerville, Belmont, Watertown, Medford, and Winchester. $18 Delivery Zone: Boston, Brighton, Brookline, and Charlestown.

If the recipient isn’t home, our driver will either leave the flowers in a safe, sheltered spot or arrange a re-delivery at a later time. We always prioritize the freshness of your arrangement and the security of the delivery location. If our driver finds a safe, weather-protected spot—such as a covered porch, a leasing office, or with a building doorman. We will leave the flowers there. Our team will then immediately call, text, or leave a physical delivery tag for the recipient so they know exactly where to find their surprise. However, if there is no safe location, or if the extreme local weather poses a threat to the blooms, we will not leave them behind. Because flowers are highly sensitive living products, we never leave arrangements exposed to direct summer heat above 85°F or freezing New England winter temperatures at or below 35°F. In these situations, our driver will safely transport the flowers back to our shop in a climate-controlled vehicle. We will then contact either the sender or the recipient to schedule a convenient re-delivery time or arrange a shop pickup.

Yes, we deliver flowers directly to hospitals, corporate offices, and event venues throughout Cambridge and the Greater Boston area. In addition to residential home deliveries, our team routinely services major local medical centers, business parks, and private event spaces. To ensure your arrangement arrives safely and reaches the correct person, please provide the complete delivery address along with any specific location notes during your checkout process. For hospital flower deliveries, we highly recommend including the recipient's full name, the specific hospital building or pavilion, and the room number, if available. Please note that some specialized hospital wards, such as Intensive Care Units (ICU), have strict health protocols and may not accept live floral arrangements. In those instances, our delivery drivers will coordinate directly with the hospital's main reception desk, nursing station, or security desk to follow their exact internal drop-off procedures. For corporate offices, university campuses, and public event venues, please specify whether the flowers should be left at the front desk, with a building concierge, or at a main security checkpoint. Providing a direct phone number for either the recipient or a designated on-site contact person ensures our drivers can swiftly resolve any building access issues.

In the event of severe New England weather, blizzards, or unsafe road conditions, your flower delivery may be rescheduled to the next available safe day. At Coady Florist, the safety of our delivery drivers and the preservation of your delicate flowers are our top priorities. If local authorities issue driving travel advisories or if temperatures drop to unsafe, freezing levels, we will temporarily pause our delivery operations. If your order is affected by a weather delay, we will immediately contact either the sender or the recipient via phone or text to arrange an alternative delivery window or shop pickup as soon as conditions clear.

Yes, we provide specialized delivery services for sympathy and funeral arrangements directly to funeral homes, churches, and celebration-of-life venues throughout Greater Boston. When ordering funeral flowers, please specify the name of the deceased, the name of the funeral home or house of worship, and the exact start time of the service at checkout. Our delivery team coordinates directly with local funeral directors to ensure that your standing sprays, wreaths, or casket tributes are delivered and beautifully set up at least one hour before the public visitation or service begins.

Yes, we provide comprehensive corporate floral services, including weekly front-desk arrangements, corporate event styling, and employee milestone gifts. We partner with offices, hotels, restaurants, and retail spaces across Cambridge and Boston to keep their public spaces looking vibrant and welcoming with fresh, seasonal designs. We offer convenient corporate billing options, customizable delivery schedules, and dedicated account management. If your business is interested in setting up a recurring corporate account or needs custom florals for an upcoming gala or meeting, please contact our team directly via phone (617-876-1000) or email (coadyflorist1@gmail.com) to discuss your needs.