Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Cambridge Florist is committed to providing fresh, beautiful flowers with reliable delivery throughout Cambridge and the Greater Boston area. Same-day flower delivery is available for orders placed before 2:00 PM local time. Delivery fees vary based on the destination and will be calculated during checkout.

We deliver to homes, businesses, hospitals, funeral homes, and event venues. Please provide accurate recipient information, including address and phone number, to help ensure a successful delivery.

If the recipient is unavailable at the time of delivery, our driver may leave the arrangement in a safe location when appropriate or contact the recipient to arrange an alternate delivery time. During major holidays and severe weather conditions, delivery times may be affected.

For questions regarding your delivery or special requests, please contact our shop directly. We are dedicated to providing exceptional service and delivering every arrangement with care.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.